If you are unhappy with your factory made purchase, please return it to us in its original, new and unused condition within 60 days (custom and mid-tech knives must be returned within 14 days), and include the manufacturer's packaging. We will give you a full refund for the purchase price (less any shipping fees and/or promotional discounts) as either a refund onto your credit card, if that is how you paid, or a check. If you received the item with free shipping, you will receive the full refund less $5 to cover our original shipping costs. Any items returned not in new or unused condition will be shipped back to the purchaser at their expense. We will not accept returns with shipping labels attached directly to product packaging.
- Custom and mid-tech (semi custom) products. The custom and mid-tech items are hard to get and purchasers will incur a 5% restocking fee upon return. They must be returned within 14 days and the items must be in absolutely new condition.
- Our personal care products such as razors, strops, shave brushes and nail nippers. The personal care items are hygienically sealed and we will take them back only if they are unopened or defective.
- We don't offer products on an "on approval" basis and if a customer continually returns products we have no choice but to charge a 5% restocking fee to offset our processing costs. The determination of which customer is a frequent returner will be made by the Pcwei staff.
- Returned items purchased through the Pcwei Payment Plan will be refunded less the 25% non-refundable deposit.
If we have shipped the incorrect item to you, please contact us and we will instruct you as to how to ship the item back.