Delivery instructions

Where are you?

We are delighted to be in XI’an, China - the capital of Shan'xi, and the heart of China.

How does transport work?

Pcwei works with merchants and artisans around the world to provide you with the best prices and the most interesting products.

This means that your order is shipped from Thailand, Tibet, China, India, etc. Unfortunately, our global suppliers do not provide tracking Numbers, but we do provide 100% satisfaction guarantees.

As we ship directly from our partners in these countries/regions, it may take 3-5 weeks for your goods to arrive. If it doesn't appear right away, don't panic, it's on its way :)

We also offer international shipping options - wherever you are, you can buy from us!

What if I need to return it?

Don't worry! Contact us immediately and we will help guide you through the process - we will send you a pre-paid email to send the project back.

How can we contact you through media enquiries?

Send us an email with this form and we'll get back to you as soon as possible.